Customer Success Manager SF

Join Flux!

Flux was created inside of Google X with a mission to improve the quality of buildings worldwide. We build technology that removes barriers between designers, engineers, builders and suppliers to enable better, faster decision making, lowering the cost, shortening the build time and improving the quality of the built environment. Flux is used on the largest and most complex construction projects worldwide.  

Team Culture

Flux employees are motivated by the expectation that we will leave a meaningful mark on our industry. We value the ability to work efficiently to find elegant solutions to complex problems. We love our beautifully renovated old printshop headquarters in San Francisco’s SOMA area where we regularly find time to host hackathons, jam sessions and ping pong games and share meals in our commercial-quality kitchen.

Customer Success Manager Position

As our Customer Success Manager, you will be both the front line of support for our individual users and enterprise clients, as well as the mastermind behind developing our community. Our customers are at the cutting edge of their profession and it is your job to help make them successful with Flux by providing them with best in class technical advice and mission critical support.

You will be intimately familiar with our product (and the tools with which Flux integrates), and educate others  through articles, how-to videos, documentation, webinars, live presentations, workshops and other outreach efforts through a strategy you will design and deliver. You will be responsible for running the user support rotation schedule, creating a strategy to optimize the process and track success metrics. You will be involved in providing on-site training for our users and represent Flux at conferences, giving you an opportunity to travel to some of the most exciting cities on earth.  

You’ll work closely with our Product, Application Engineering, Marketing, and Sales teams to produce and curate content, playing a key role in communicating user feedback internally. You will have the opportunity to grow your own software programming skills through working with our SDKs and developer community to promote Flux as a platform for App development.

Requirements

• Background in Architecture, Engineering, or Construction
• Deep experience using at least one AEC design or documentation tool with which we integrate (Revit, Dynamo, Grasshopper, Rhino, AutoCAD or Navisworks)
• Comfortable taking ownership of projects from early planning through execution
• Exceptional problem solving skills
• Strong empathy for our users
• Strong writing skills
• Strong communication skills
• Highly organized

Strongly Desired

• Teaching experience
• Metrics-driven mindset
• Passion for teaching and educating others
• Some scripting or software development experience
• 2+ years industry experience in Architecture, Engineering or Construction

Bonus Points

• Second or third language
• Active in Digital and Computational design / BIM communities

Unsolicited third party/agency profiles and resumes will not be considered. Please do not inquire.